By Karin Hurt
Karin Hurt, Founder of Let’s Grow Leaders, helps leaders around the world achieve breakthrough results, without losing their soul. A former Verizon Wireless executive, she has over two decades of experience in sales, customer service, and HR. She was recently named on Inc's list of 100 Great Leadership Speakers and American Management Association's 50 Leaders to Watch. She’s the author of 3 books: Winning Well: A Manager's Guide to Getting Results-Without Losing Your Soul, Overcoming an Imperfect Boss, and Glowstone Peak.
An Easy Exercise to Kick off the New Year
The new year is a great time to focus your team on what matters most and to build a compelling team vision for the new year.
After you ground yourself with this exercise, a bit of simple visioning work with your team, is a great way to reset expectations and set your team up for an extraordinary year.
1. Start One on One
Talk to each team member individually about the possibilities for the team at it’s very best. Define the future. Imagine possibilities.
- What would it look like if we were to do our very best?
- What would we be known for?
- What would we accomplish?
- How would the team be working together?
- What will it take for us to get there?
- As the team leader, what’s the most important way I can contribute to this future?
2.Set the Stage
Schedule time where the team can work uninterrupted. Bring some easel paper, markers and sticky notes
3. Begin with the company vision and values
Ensure everyone understands the big picture – what does success look like for the company? The team vision must directly support the company’s overall vision and strategy.
4, Imagine it is 5 years from now. The team is being recognized for making a game-changing contribution.
- What is the most important work we are doing?
- What are our customers saying about us?
- What does it feel like to work on this team?
- What is senior management saying about us?
5. Turn the ideas into a bold statement of the desired future. Eg: “We will be known for the best customer service in the nation.”
6. ￼Determine how you will measure success
“… as measured by NPS, repeat calls, and customer churn”
7. Identify specific behaviors
Identify behaviors that are needed from you (the leader), and each member of the team to make the vision a reality. Write them down. Create a matrix of what each key role must be doing to accomplish the vision.
Share your vision and key behaviors with your boss and other key players. Refine as needed to ensure your breakthrough vision is aligned with evolving strategy.
9. Get to work
How will you link everything you do and say back to the vision?
Recognize early success. What has gone well? How and when can you acknowledge these early victories, tell the stories, and encourage momentum?
Be impatient. Support your stragglers. Teach your team to share their good work.
Also read: 5 BIG REASONS COACHING IS IGNORED